For all return and exchange requests please contact us via e-mail at email@example.com before shipping your item back. We will provide you with an RA# (Return Authorization)
Request must made within 14 days from delivery date
Items must be regular priced new merchandise only
Items must not have not been WORN, ALTERED, WASHED and remain ODOUR FREE
All original tags must be attached
Original packaging along with the supplied packing slip must be included
We are unable to process any returns/exchanges not following the above requirements.
" Almost New " or consignment items are FINAL SALE. We have done our best to look for holes, broken zippers, stains and any other defects. These items are sold " AS-IS "and are not eligible for return.
Footwear returns/exchange must include the original shoe box in its original condition and without shipping labels on the shoe box. Damages to or omission of this box from your return/exchange may result in a 20-50% restocking fee. " Almost New " or consignment shoes are FINAL SALE.
All discounted/sale items are a FINAL SALE and cannot be returned
Online Gift cards are non-refundable and are redeemable online only.
In-store gift cards are non-refundable and are redeemable in-store only.
How do I make a return or exchange?
Simply email us at firstname.lastname@example.org and explain the reason why you would like to return your purchase. We will then issue you a return authorization number (RA) to place on the original packing slip you received with your purchase. We will not accept any returns that do not have a return authorization number (RA). Securely pack and seal the return merchandise and packing slip in an appropriate shipping box or envelope (ideally the original package would be sufficient), and send back to us using an insured service to the return address. Insuring the package will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves. We are not responsible for missing packages. Returns should be sent prepaid as we will not accept COD’s.
How is my return/exchange processed?
Upon receipt and inspection of returned merchandise, unikalife.com has the right to deny credits if the goods do not meet the return policy requirements. Exchanges/refunds are processed within 7 days after we receive the merchandise. You will receive a confirmation by email when your exchanges/refunds are processed. We will refund the credit card you used for the original purchase for the purchase price of the merchandise, excluding shipping costs if there are any. Shipping costs will only be refunded when the return is a result of an error on our part.
Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from unikalife.com.
What if I received Free Shipping?
Please note that all refund amounts will be calculated minus the original shipping charge that was initially a courtesy from us.
Can I return an item to a Unika retail store?
Yes, we are happy to help you save on shipping. If you would like to return an item to our retail location please inform us when requesting the RA. Once you receive the RA follow the above steps, and then instead of shipping take your item to the store during store hours where one of our staff will accept and sign for your package. All refunds will be processed electronically through Unikalife.com within 7 business days of drop off. Please ship all returns/exchanges to the following address:
#6-45575 Keith Wilson Road
Chilliwack, BC V2R 0M6
Mon - Sat 10:00am - 6:00pm
Sundays/Holidays 11:00am - 5:00pm.